Terms of Service

• "Customer" or "Employer" — a company or individual that creates a LevelHire account to evaluate candidates.
• "Candidate" — an individual who participates in a LevelHire assessment at the invitation of a Customer.
• "User" — any person who accesses the Service, including Customers, their team members, and Candidates.
• "Content" — text, code, data, and other materials submitted by Users through the Service.
• "Assessment" — an AI-generated challenge and associated evaluation report generated through the Service.

You must be at least 18 years of age and have the legal capacity to enter into contracts to create an account. By registering, you represent that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@levelhire.ai if you suspect unauthorized access to your account.

One account per company. You may invite team members under your company account subject to the role-based permissions described in the platform.

LevelHire grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal hiring and candidate evaluation purposes, subject to these Terms.

You may not:

• Resell, sublicense, or distribute access to the Service to third parties.
• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to build a competing product or service.
• Use automated bots or scrapers to access the Service without prior written consent.
• Use the Service for any unlawful purpose or in violation of applicable employment discrimination law.
• Upload or transmit malware, viruses, or other harmful code.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.

When you use LevelHire to evaluate candidates, you acknowledge and agree that:

• You are solely responsible for your hiring decisions. LevelHire's assessment reports are informational tools, not determinative judgments.
• You will not use LevelHire assessments as the sole basis for adverse employment decisions without human review of the results.
• You will comply with all applicable employment laws in your jurisdiction, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), the Age Discrimination in Employment Act (ADEA), the Equal Employment Opportunity Act, and equivalent Mexican law (Ley Federal del Trabajo, particularly Articles 3 and 133 prohibiting employment discrimination).
• You will inform candidates that their responses will be evaluated by AI and that you use LevelHire for assessment purposes.
• You have obtained any required consents from candidates prior to initiating an assessment.
• You will handle candidate data received through LevelHire in compliance with applicable privacy law, including CCPA and LFPDPPP.

Your Content: You retain ownership of Content you submit to the Service. By submitting Content, you grant LevelHire a non-exclusive, worldwide, royalty-free license to use, process, and store your Content solely to provide and improve the Service.

LevelHire IP: The Service, including all software, algorithms, AI models, assessment methodologies, UI designs, and trademarks, is the exclusive property of LevelHire, Inc. and is protected by U.S. and international intellectual property laws, including Mexican Ley Federal del Derecho de Autor and Ley de la Propiedad Industrial. Nothing in these Terms transfers any ownership of LevelHire's IP to you.

Feedback: If you provide feedback or suggestions about the Service, we may use them without restriction or compensation to you.

AI-Generated Content: Assessment reports and challenges are generated by AI. LevelHire does not warrant that AI-generated content is error-free, and you should apply professional judgment before relying on it.

Paid plans are billed as described on our pricing page. All fees are in U.S. dollars unless otherwise stated. Taxes may apply depending on your jurisdiction — Mexican customers may be subject to IVA (Impuesto al Valor Agregado) at the applicable rate.

Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period — we do not provide prorated refunds except as required by applicable consumer protection law.

We reserve the right to change pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of the new pricing.

Usuarios en México: Conforme a la Ley Federal de Protección al Consumidor (LFPC), los consumidores mexicanos tienen derecho a información clara sobre precios y condiciones de contratación. Los precios mostrados incluirán el IVA aplicable cuando corresponda. Ante cualquier disputa de facturación, puede contactarnos en hello@levelhire.ai o acudir a la PROFECO (Procuraduría Federal del Consumidor).

We offer a 60-day free trial for new accounts. No credit card is required to start the trial. At the end of the trial period, access will be downgraded to a free tier or you will be asked to subscribe to continue using paid features. We reserve the right to modify or terminate free trial offers at any time.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our Privacy Policy. The Privacy Policy includes information about your rights under CCPA (for California residents) and LFPDPPP (for Mexican residents).

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the context of disclosure ("Confidential Information"). Each party agrees to use Confidential Information only to fulfill its obligations under these Terms and to protect it with at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that: (a) the Service will meet your specific requirements; (b) assessments will accurately predict candidate job performance; (c) the Service will be free of errors or security vulnerabilities.

México: En la medida en que la legislación mexicana aplicable no permita excluir ciertas garantías implícitas, dichas garantías se limitarán al mínimo permitido por ley.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEVELHIRE'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO LEVELHIRE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

IN NO EVENT SHALL LEVELHIRE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

México: Nada en estos Términos limita la responsabilidad de LevelHire por daños causados por dolo o negligencia grave conforme al Código Civil Federal mexicano, ni los derechos irrenunciables de los consumidores conforme a la LFPC.

You agree to indemnify, defend, and hold harmless LevelHire and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party right; or (c) any employment decision you make based on LevelHire assessments.

Either party may terminate these Terms at any time. LevelHire may suspend or terminate your access immediately if you violate these Terms, engage in fraudulent activity, or if required to do so by law.

Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive termination (including Sections 5, 9, 10, 11, 12, and 14) will survive.

You may export your data before account termination. Following termination, we will delete your data in accordance with our Privacy Policy and applicable law.

For U.S. users: These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. Class action waiver: you waive any right to bring disputes as a class or representative action.

Para usuarios en México: Para efectos de interpretación y cumplimiento de estos Términos, las partes se someten a las leyes vigentes de México, incluyendo el Código de Comercio, el Código Civil Federal, y la LFPC. Las controversias que no puedan resolverse directamente entre las partes se someterán a la jurisdicción de los tribunales competentes de la Ciudad de México, renunciando a cualquier otro fuero que pudiera corresponderles por razón de sus domicilios presentes o futuros. Los usuarios en México también pueden acudir a la PROFECO para disputas relacionadas con el consumidor.

Entire agreement: These Terms, together with the Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and LevelHire regarding the Service.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.

Changes: We may modify these Terms at any time. We will provide at least 30 days' notice of material changes by email or in-app notice. Continued use after the effective date constitutes acceptance.

Assignment: You may not assign your rights under these Terms without LevelHire's written consent. LevelHire may assign these Terms in connection with a merger, acquisition, or sale of assets.